Terms & Conditions

1. Provider

Andris Jermacāns, self-employed, registration number 210693-11003, Skolas iela 9-7, Ogre, LV-5001, Latvia. Email: info@macer.lv. Phone: +371 28260052.

2. Services

Services include IT support and consulting, custom software development, web application development, UI/UX design, automation and integrations, and ongoing maintenance and technical support. The exact deliverables, timeline and price are defined in a written offer or scope document agreed with the client before work begins.

3. Formation of the agreement

An agreement is formed when the client confirms a written offer in writing (including by email) or pays an invoice relating to it. The confirmed offer, together with these terms, forms the complete agreement between the parties.

4. Client obligations

• Provide accurate information, materials, content and access required to perform the work.
• Nominate a contact person able to review deliverables and make decisions.
• Respond to review requests within a reasonable time; delays may shift agreed timelines.
• Ensure the client holds the necessary rights to all materials supplied.

5. Scope changes

Work outside the agreed scope is quoted separately and only carried out after written approval. Timelines are estimates made in good faith and may be adjusted where scope changes or client dependencies affect delivery.

6. Fees, invoicing and payment

Fees are quoted in EUR, either as a fixed price for a defined scope or at an agreed hourly rate. Larger projects may be invoiced in stages, including an initial payment before work begins. Invoices are payable within 10 calendar days of issue unless otherwise agreed. Payments are processed securely through Stripe. Late payment may result in statutory interest and suspension of work and support.

7. Taxes

Prices are stated exclusive of any applicable taxes. Where VAT or reverse-charge rules apply under EU or Latvian law, this is stated on the invoice.

8. Acceptance

Deliverables are submitted for review. If no written objection with a specific description of defects is received within 10 calendar days, the deliverable is considered accepted. Defects reported within that period that constitute a deviation from the agreed scope are corrected at no additional cost.

9. Intellectual property

Upon full payment, the client receives ownership of the custom source code and design assets created specifically for the project. Third-party components and open-source libraries remain subject to their own licences. Pre-existing tools, templates and know-how belonging to the provider remain the provider's property and are licensed to the client on a non-exclusive basis for use within the delivered work.

10. Confidentiality

Both parties keep confidential all non-public information received from the other party and use it only for the purposes of the engagement. This obligation continues after the engagement ends.

11. Warranty

Services are performed with professional care. Defects in delivered work reported within 30 days of deployment are corrected free of charge. This warranty does not cover issues caused by changes made by third parties, incorrect use, changes in third-party services, or hosting and infrastructure outside the provider's control.

12. Liability

To the extent permitted by law, total liability for any claim is limited to the fees paid for the specific service giving rise to the claim. The provider is not liable for indirect or consequential loss, lost profit, lost data or business interruption. Nothing limits liability for intent or gross negligence.

13. Term and termination

Either party may terminate an engagement in writing. Cancellation and refund conditions are set out in the Refund & Cancellation Policy. Ongoing support arrangements may be terminated with 30 days' written notice.

14. Governing law and disputes

These terms are governed by the laws of the Republic of Latvia. The parties will attempt to resolve disputes amicably; failing that, disputes are settled by the courts of the Republic of Latvia. Consumers retain their statutory rights, including access to the EU Online Dispute Resolution platform.

15. Changes

These terms may be updated. The version in force at the time an offer is confirmed applies to that engagement.