Refund & Cancellation Policy
Last updated: 10 September 2026. This policy explains how projects and support plans can be cancelled and when payments are refunded.
1. Scope
This policy applies to services provided by Andris Jermacāns (Macer.lv), registration number 210693-11003, Skolas iela 9-7, Ogre, LV-5001, Latvia.
2. Cancelling a project
A project may be cancelled at any time by written notice (including email). On cancellation, work completed and hours spent up to the date of notice are invoiced, and any prepaid amount exceeding that value is refunded. Where work has not yet started, prepayments are refunded in full.
3. Fixed-price projects
For fixed-price engagements, the value of completed work is calculated in proportion to the milestones delivered and accepted at the point of cancellation, plus any third-party costs already committed on the client's behalf (for example licences, domains or hosting), which are non-refundable.
4. Hourly work and support plans
Hourly work already performed is not refundable. Monthly support plans may be cancelled with 30 days' written notice; the current period is charged in full and no further periods are invoiced. Unused hours within a period do not carry over and are not refunded unless agreed in writing.
5. Delivered and accepted work
Custom software, design assets and consulting time that have been delivered and accepted are not refundable. If a deliverable does not match the agreed written scope, it is corrected free of charge under the warranty terms; a refund is offered only where the agreed result cannot reasonably be delivered.
6. Consumer right of withdrawal
Where the client is a consumer within the meaning of EU law, a 14-day right of withdrawal from the distance contract applies. If the client expressly requests that work begins during that period, the client pays for the services performed up to the moment of withdrawal, and the right of withdrawal ends once the service has been fully performed. Business (B2B) engagements are not covered by this right.
7. Cancellation by the provider
The provider may cancel an engagement where the client fails to pay, does not supply required materials or access, or requests work that is unlawful or outside professional competence. In such cases, completed work is invoiced and any excess prepayment is refunded.
8. How refunds are made
Approved refunds are issued within 14 calendar days to the original payment method through Stripe. Depending on the bank or card issuer, the amount may take several additional business days to appear.
9. Requesting a refund
Send cancellation notices and refund requests to info@macer.lv with the invoice number and a short description. Requests are answered within 5 business days.